Roobet Privacy Policy: Protecting User Data and Ensuring Security

Roobet.com is a popular online gaming platform operated by Raw Entertainment B.V., a company registered under the laws of Curaçao (Reg No. 157205). With its registered address located at Korporaalweg 10, Curaçao, Roobet operates under the license 8048/JAZ2021-031. As a responsible online gaming platform, Roobet is committed to protecting the privacy of its users and complying with global data protection standards.

In this article, we’ll delve into the key aspects of Roobet’s privacy policy, focusing on how user data is collected, processed, protected, and shared. It is essential for players to understand these practices in order to ensure their data is handled securely and transparently.

1. Types of Information Collected

Roobet collects both personal and non-personal information from users to provide an optimal and secure gaming experience. This data is essential for managing accounts, processing transactions, maintaining legal compliance, and offering personalized services.

1.1 Personal Information

To use the Roobet platform, users are required to provide certain personal information, which may include the following:

  • Full Name: Used for account creation and verification.
  • Date of Birth: To ensure the user is of legal gambling age (18 or older).
  • Address and Contact Information: For identity verification and communication purposes.
  • Government-Issued Identification: Such as passport, driver’s license, or other forms of ID to meet KYC (Know Your Customer) requirements.
  • Payment Information: Including credit card details, bank account numbers, or cryptocurrency wallet addresses, required for making deposits and withdrawals.

1.2 Non-Personal Information

Non-personal data is also collected through cookies, tracking technologies, and analytics tools. This type of information includes:

  • IP Addresses: For detecting location and enhancing security.
  • Device and Browser Information: To optimize user experience across different devices.
  • Gaming Activity: Information on bets, wagers, wins, and losses for gameplay analysis.
  • Site Interaction Metrics: Tracking how users interact with the website, such as clicks, pages visited, and time spent on the platform.

2. Why Roobet Collects Your Information

Roobet collects personal and non-personal information for several important purposes, all aimed at improving the gaming experience and complying with regulatory requirements.

2.1 Account Management

The primary purpose of collecting personal information is to create and manage user accounts. This includes verifying the identity of players, ensuring that accounts are properly linked to payment methods, and offering a secure login process.

As a licensed gambling operator, Roobet must adhere to regulations set by gaming authorities, including anti-money laundering (AML) and responsible gambling laws. Therefore, personal information is collected for:

  • Age Verification: To ensure that users are of legal gambling age, usually 18 or older.
  • KYC and AML Compliance: Roobet is required to verify the identity of players to prevent illegal activities such as money laundering or fraud.
  • Transaction Monitoring: For ensuring that transactions are legitimate and do not involve illicit activities.

2.3 Transaction Processing

Roobet processes users’ payment information to facilitate secure deposits, withdrawals, and other financial transactions on the platform. This includes ensuring that payments are correctly processed, verifying account ownership, and preventing fraud or chargebacks.

2.4 Customer Support

Roobet uses collected data to provide effective customer support. This includes addressing queries, resolving issues, and offering personalized assistance based on the player’s activity and history.

2.5 Marketing and Promotions

Roobet may also use user data for marketing purposes, but only with the user’s consent. This includes sending promotional offers, news updates, bonuses, and other relevant content via email or push notifications. Users can opt-out of these communications at any time.

3. Data Protection and Security

Roobet is committed to safeguarding the data of its users. The platform employs a variety of security measures to protect personal information from unauthorized access, loss, or misuse.

3.1 Encryption

Roobet uses Secure Socket Layer (SSL) technology to encrypt sensitive data, such as payment information and personal details. This ensures that all transactions and communications are secure from interception by third parties.

3.2 Access Control

Roobet enforces strict access control measures to protect user data. Only authorized personnel have access to personal information, and Roobet ensures that these employees are trained in data protection practices.

3.3 Fraud Prevention and Detection

To minimize the risk of fraud, Roobet employs advanced fraud detection systems that monitor user activity for signs of suspicious behavior. Automated alerts are triggered when unusual activity is detected, ensuring swift action can be taken to prevent financial loss.

3.4 Data Retention

Roobet retains user data only for as long as necessary to meet legal obligations or provide services. Personal data may be retained after an account is closed to comply with AML or legal record-keeping requirements.

4. Data Sharing with Third Parties

Roobet does not sell or rent user data to third parties. However, there are certain circumstances in which Roobet may share personal information with external parties.

Roobet may be required to share user data with regulatory authorities, such as gambling commissions or law enforcement, in order to comply with legal obligations or to assist in investigations.

4.2 Payment Processors

Roobet works with third-party payment processors to facilitate deposits and withdrawals. These third parties may require access to certain payment information, but only to complete financial transactions.

4.3 Marketing and Analytics Partners

Roobet may share anonymized, non-personal data with marketing and analytics companies for the purposes of improving the platform and offering better user experiences. This data is aggregated and does not personally identify users.

5. User Rights and Control Over Personal Information

Roobet respects the rights of users over their personal data. Under various data protection laws, users have the following rights:

5.1 Access to Personal Data

Users have the right to request access to the personal data Roobet holds about them. This includes the ability to view, update, or correct any inaccurate information.

5.2 Data Correction and Updates

If a user’s personal information is outdated or incorrect, they have the right to request corrections. Roobet encourages users to keep their information accurate and up-to-date for smoother transactions.

5.3 Right to Data Deletion

Users can request the deletion of their accounts and personal data from Roobet. However, certain data may be retained for legal or compliance purposes, such as transaction records.

5.4 Opt-Out of Marketing Communications

Users can choose to opt-out of receiving marketing communications at any time. This can be done through the user account settings or by following the unsubscribe link in promotional emails.

6. Cookies and Tracking Technologies

Roobet uses cookies and similar tracking technologies to enhance the user experience. Cookies help the platform remember user preferences, analyze trends, and provide personalized content.

6.1 Types of Cookies Used

  • Essential Cookies: These are necessary for the basic functionality of the site, such as login and payment processing.
  • Performance Cookies: These help Roobet understand how users interact with the platform and provide insights for improvements.
  • Marketing Cookies: These are used to deliver targeted ads and promotional content based on user preferences.

Users can adjust their cookie preferences through their browser settings. However, disabling cookies may impact the performance and functionality of the site.

7. Responsible Gaming and Age Verification

Roobet promotes responsible gaming by ensuring that users are of legal gambling age. The platform uses strict age verification procedures to prevent underage gambling and ensure compliance with regulatory requirements.

Roobet also provides various tools for responsible gambling, such as self-exclusion options and limits on deposits, wagers, and session lengths. These tools help users manage their gambling activities and promote a safe gaming environment.

8. International Data Transfers

As Roobet operates globally, user data may be transferred to and processed in countries outside of the user’s jurisdiction. Roobet ensures that these transfers comply with applicable data protection laws and that adequate safeguards are in place to protect user data.

9. Updates to the Privacy Policy

Roobet reserves the right to update its Privacy Policy periodically. Users will be notified of any significant changes, and the updated policy will be posted on the website. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Information

If users have any questions or concerns about Roobet’s Privacy Policy, they can contact the platform using the following channels:

Conclusion

Roobet’s Privacy Policy reflects the platform’s commitment to protecting user data and maintaining transparency in its data collection and processing practices. By adhering to global data protection standards and offering users control over their personal information, Roobet ensures a safe and secure online gaming experience. Users are encouraged to regularly review the Privacy Policy and take advantage of the tools available for managing their data and privacy preferences.